We all lead busy lives and we understand that people may have to change their plans at the last minute. The sooner you can let us know that you cannot make an appointment the better. Ideally we would like at least 48hrs notice, so that we have the opportunity to offer your appointment to someone else. If we do not receive enough notice and cannot fill your appointment then unfortunately we may have to charge a cancellation fee.
The same applies if you fail to attend your appointment, we may have to apply a fee to cover our expenses. After all if you book an airline fight and do not use it, you still have to pay for it.